Contact
Email reaches a person
We aim to reply within two business days. There is no chatbot in front of us and no phone tree.
Where to write
Pick the address that fits
Support
Something is broken, a story failed, or you cannot work out how to do something.
Safety concerns
A story or an illustration is not right. Tell us what it was and we will look at it directly.
Privacy, export, and deletion
Data questions, export requests, and deletion. You can also do both yourself in privacy settings.
Billing and refunds
Charges, plan changes, and refunds. Include the email on the account so we can find it.
Please do not email us details about your child
Email is not a secure channel, and we do not want a child's full name, address, school, or photograph sitting in an inbox. If you are reporting a problem with a specific story, send us the story title or its link from your library and we can find it without any of that.
Faster than email
Most questions are answered in the help centre, including what happens to your books if you cancel and why a story might be refused.
Visit helpReport from inside a story
Every page of every book has an adult-only report control. It goes into a moderation queue with the page attached, which is far more useful to us than a description in an email.
Press and partnerships
We are pre-launch and small, so we are not doing much of either yet. Use the support address and we will route it to the right person.